How can we help?

CONTACT US

We’re always excited to hear from our Bajio family in every way, let us know how we can help.

Main Phone: 386-273-3208

Mailing Address: Bajío Sunglasses
1674 Tionia Road
New Smyrna Beach, FL 32168

Questions? We would love to help out, email us: customer.service@bajiosunglasses.com

CUSTOMER SERVICE HOURS

Monday - Friday: 8:30am - 5:30pm ET

Saturday - Sunday: CLOSED

WHAT CAN WE DO FOR YOU:

Shipping Down

bajiosunglasses.com orders can be shipped within the United States and no International Countries at this time. You will have the ability to select your preferred shipping method. Orders placed by 12pm EST on business days will usually ship the same day, but please allow 1-2 business days for your order to process before it ships. We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders.

Exchanges/ Returns Down

If you’re not happy with your Bajío sunglasses, for any reason, just click here to start or return or give us a call if we need to speak together. You can return or exchange your sunglasses in a reasonable amount of time, usually about 30 days from purchase. We’ll help you find the perfect replacement pair or provide you with a refund.

Repairs Down

Life happens. If you damage your Bajío sunglasses, we can help. Broken frames, scratched lenses? Our customer service team is just a phone call or email away. Since we make our products in Florida, chances are we can repair your sunglasses and have you back out on the water quickly. Click here

Warranty Down

Although we do all we can to make every pair perfect, sometimes we make mistakes. If there’s a problem with your Bajío sunglasses because of something we did, we’ll make it right. Just call or email our customer service team to get your warranty claim started. 1. All of our original, retail Bajío branded eyewear products are covered, to the original owner, by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the lifetime of the product. This warranty does not cover damage (including scratches, cracks, or hinge damage) caused by accident, alteration, improper care, negligence, normal wear and tear, or use in connection with accessories or other products not provided by Bajío for use with the products. 2. If your original, unaltered product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. If we choose to replace your product rather than repair it, we may replace it with a reasonably equivalent style, if your original style is not available, or we may at our option offer you a credit toward the purchase of a replacement. 3. Damage not covered under this Limited Lifetime Warranty may be repaired for a reasonable rate and a fee will be charged for processing. 4. This Limited Lifetime Warranty applies to products sold through our website or other direct sales channels, or purchased from authorized distributors or retailers. This Limited Lifetime Warranty does not apply to products which may be obtained through aftermarket or unauthorized dealers, to any products which are purchased or received used from the original purchaser, or to products sold as factory seconds, “reconditioned”, “renewed”, “restored”, or similar classifications.